Section 7. Filing a complaint

(1) Any person aggrieved by a decision of the Appellate Authority may prefer an appeal to the State Public Service Delivery Commission within thirty days from the date of decision of the Appellate Authority, in such manner and on payment of such fee, as may be prescribed: Provided that the State Public Service Delivery Commission may admit the appeal after the expiry of the period of thirty days if that authority is satisfied that the appellant had sufficient cause for not filing the appeal in time but such period shall not exceed a period of sixty days from the date of decision of the Appellate Authority. (2) The State Public Service Delivery Commission may direct the Designated Officer to provide the service within a specified period or may reject the appeal. (3) Where the State Public Service Delivery Commission finds that sufficient reason does not exist for not providing the service within the stipulated time limit, it may, along with the direction to provide the service, impose penalty as provided in section 8 of this Act, on the Designated Officer. (4) An appeal under sub-section (1) above shall be disposed of within a period of thirty days from the date of receipt of the appeal. (5) Where the Designated Officer does not comply with the direction given by the Appellate Authority under sub-section (2) of section 6; the person aggrieved by such non-compliance may file an application directly to the State Public Service Delivery Commission and such an application shall be disposed of in the same manner as appeal referred to in sub-section (1) and sub-section (4) of this section.